Updating our pricing structure: Learn More10.10.2018

TLDR:

  • On Nov 8th, we’ll be standardizing content pricing tiers and rarity to match other global regions to simplify the store experience.
  • The Garena Shells to RP conversion rate will be scaled up alongside existing RP and Orange Essence balances so the actual cost of content is unchanged.
  • Some content will be moving between tiers meaning some will become cheaper, others will become more expensive, while most content will remain roughly the same price.
  • All players will receive a Mystery skin for helping us through this transition. 
  • Players who owned limited/reward skins that will no longer be limited will receive bonus gemstone rewards.   

 

Hey Everyone,
 
Starting on November 8th, 2018, we're going to make a big change to our pricing structure in the Malaysia and Singapore server.
 
We’ll be updating our pricing structure across the board to bring us in line with other global regions. Our hope for making this change is to speed up the process on our end to allow us to improve the quality and timeliness of content to you, as well as to deliver more events. Having a different pricing structure from other regions creates an immense development challenge and affects the accurate delivery of new features to our server and players. But this is a big change, so let’s go into the details.
 
What are we changing and what does it mean for prices?
From November 8th, 2018:
  1. We’ll be standardizing content pricing tiers and rarity with other League of Legends regions across the world.
  2. Garena Shells to RP conversion will be scaled up accordingly so the actual price of content effectively remains unchanged.  Your existing RP and Orange Essence balances will also be scaled up to retain their current purchasing power.
Here’s an example using a Masterwork Chest. You will get a greater amount of RP for the same amount of Garena Shells converted, allowing you to purchase a Masterwork Chest, which has now gone up in nominal RP price. The actual cost of a Masterwork Chest remains unchanged.
 
 
For more details on pricing alignment and Garena shell to RP conversion, please see our support site article.
 
So what about my existing RP and Orange Essence?
All existing RP and Orange Essence in player accounts will be multiplied by 2.75 on November 8th, in line with the change in Garena Shells to RP conversion rate.  
 
For example:
  • If you had 100 RP, after November 8th, we’ll multiply that by 2.75 and convert it to 275 RP
  • If you had 103 Orange Essence, after November 8th,  we’ll multiply that by 2.75 and convert it to 284 Orange Essence.
 
For all your existing RP and Orange Essence rest assured we’ll always round up.
 
If you find any errors in this update, please reach out to Customer Support.
 
What about content which were in completely different tiers?
Standardization will also involve some changes to tiers of items that are currently unique to our region.
 
What this means is that some items will be cheaper, some will be more expensive, most will stay the same.

Here’s an example of Astronaut Teemo, which will change from its current status as a Legendary Skin to an Epic Skin after November 8th.
 
 
This is a case where a skin will slightly decrease in actual price. Tier changes also mean that some items will slightly increase in price. So if you want an item which may increase in price, better grab them now!
 
For full details on skins tier changes, please see our support site article.
 
Beyond the price changes, there are a few items which will no longer be available through Loot and Hextech drops (e.g. Rusty Blitzcrank). Please activate, disenchant or upgrade your shards for these items before November 8th. The full list of affected items can be found under the "Skins that will turn into Limited" and "Items that Will Be Removed From Loot" sections of the support article.
 
All players in the region will be affected by this change. We know that this will be confusing for a while - bear with us! We’ll be crediting all players with a Mystery Skin for helping us work through this transition. The skin will be credited by 23rd November 2018.
 
What if I owned a rare item which will no longer be Limited?
We understand this change does not feel great for those who had limited or reward items in their inventory that will no longer be classified as limited.
 
Therefore, for each owned Limited/Reward skin that will no longer be classified as limited, players will be granted an additional gemstone, to be credited by 23rd November 2018.
 
For full list of the affected skins, please see our support site article.
 
How about Refunds?
From November 8th onwards, we will no longer be offering refunds for items purchased prior to the pricing structure update. Please process your refunds before November 8th if you want to do so.
 
Again, this change will happen on November 8th, 2018.